Thursday, May 21, 2009

Leaving negative feedback.

I have a loving relationship with Etsy. For reals. I adore it. I love the people that create things with their own hands and have the tenacity to make a living from it. I admire it. The fact that I've only had one negative experience my entire time on the site is seriously pressing the odds.

Until this morning.

I received an automated email letting me know that a purchase I made three weeks ago shipped. Today. I expected this to arrive last week! I had been in contact with the seller a number of times before actually making a purchase (mostly due to international shipping requirements), and was led to believe that shipping would occur once payment cleared. The seller even updated the purchase status to "payment received" the same day payment cleared. I received nothing to let me know that this wasn't being sent out, or that there was a delay, and I'm a little irked.

The urge to send a "What the hell?" email to the seller is great. I also noticed that the seller, despite my stating multiple times to use my correct name, shipped it under my no longer valid name. Which means that if I'm not here when they attempt to deliver, I have to bring a metric ton of paperwork to prove who I really am to the depot AN HOUR AWAY FROM ME. Paperwork that has to be recent, which means that I have to PAY FOR COPIES TO BE MADE AGAIN. That involves waiting in lines. Actually, two lines. NEITHER OF WHICH MOVES QUICKLY. And depending if I am bitchy or not to the guy behind the counter at the shipping company, it could drag out. DRAG OUT.

I am frequently bitchy to the guy behind the counter at the shipping company. He knows why.

I don't want to leave negative feedback without consulting the seller first, if it even warrants negative feedback, should I leave neutral feedback instead, and I don't know what on earth the seller could do to rectify the situation at this point and I don't want to be all "Learntoreadandsellproperly" without something to follow it up with. Because I can't adequately type out the sound a raspberry makes and that is pretty much all I have in the way of coherent response.

It'd be nice if said seller spent as much time making sure their business functioned properly as they do pimping themselves out to Etsy-folk.

Which is what I'd say if I didn't have a filter.

Look at me growing as a person! I actually thought about having a filter! I also refuse to go back and ease up on the use of my shift key. Screw that. I can and will bold and hit my shift key without thought to cohesiveness and clarity. You're the readers. You figure it out.

Dudes. My cat is SNORING. It sounds like a mini-whale. Humpback, if I analyze the dialect.

2 comments:

karabou said...

I just bought a sweet steampunk pendant off Etsy. I love it. I'm contemplating making mosaic boxes and selling them on there for fun.

Angel said...

You totally should. I love the fact that the Etsy sales model really can cater to the small part-time artist.